EMPERIOStrategy & Research Lab
Case room

How should a wellness chain enter Mysuru?

Before the decision

The brand has a waitlist for weekend workshops but no weekday attendance history. The hotel has asked for a revenue share and can offer a trial without a long lease. Studio staff worry that hotel guests and local members would need different class schedules.

The problem

Should the team choose Flagship studio or Hotel partnership for the next 12 months?

Decision owner: The business unit lead.

An owned lease carries weekday idle time and a hotel partnership limits hours.

Option economics

Scroll the table to see all figures.

Simulated inputs for 12 months
OptionVolume (visits)₹ per unitFixed costNet contribution
Flagship studio24,000460₹76 lakh₹34.4 lakh
Hotel partnership16,000300₹12 lakh₹36 lakh

Make the call

  1. Calculate net contribution for Flagship studio and Hotel partnership. Which assumption makes the comparison most fragile?
  2. If the leading option delivers 10% fewer visits, does your recommendation change?
  3. What evidence would you ask for before the team makes an irreversible commitment?
Reveal the worked solution

Start by validating Hotel partnership. It contributes ₹36 lakh after fixed costs and leads by ₹1.6 lakh. Treat that gap as the amount of unmodelled cost or lost contribution the option can absorb before the ranking reverses.

  1. Frame the decision

    Separate demand you can reach from demand you can serve reliably. Test reorder behaviour before using the full-year forecast.

  2. Calculate both options

    Flagship studio: 24,000 visits × ₹460 less ₹76 lakh in fixed costs gives ₹34.4 lakh. Hotel partnership: 16,000 visits × ₹300 less ₹12 lakh in fixed costs gives ₹36 lakh.

  3. Stress-test the forecast

    Hotel partnership leads by ₹1.6 lakh in the base case. If Hotel partnership delivers 10% fewer visits (14,400) at the same margin and fixed cost, it contributes ₹31.2 lakh. Holding the other option constant, the stressed result falls behind. This isolates volume risk. Check whether both options would respond to the same change in demand.

  4. Set a decision threshold

    Holding the other option’s result fixed, Hotel partnership needs at least 15,467 visits to match or beat it under the model. Track weekday return visits after the introductory offer ends.

An owned lease carries weekday idle time and a hotel partnership limits hours. Compare the cost of a limited test with the loss the business would face if the full commitment failed. Ask the team to agree the decision criterion before collecting more evidence.

Check whether your answer names the trade-off, cites a number from the exhibit and specifies a reversal condition.

What if the whole market moves?

The worked solution tests a change to one option at a time. Here, both options gain or lose the same percentage of volume. Unit contribution and fixed costs stay constant.

Simulated contribution after fixed costs
Volume scenarioFlagship studioHotel partnershipHigher contribution
Both lose 10% of volume₹23.36 lakh₹31.2 lakhHotel partnership
Base assumptions₹34.4 lakh₹36 lakhHotel partnership
Both gain 10% of volume₹45.44 lakh₹40.8 lakhFlagship studio

Explain which option you would take forward. Check whether capacity, price or customer mix would also change as the market moves.

Review the underlying lesson