Evaluate training for a Patna call centre

Assign within queue and tenure. Track seven-day repeat contacts and flag reassignment during the study.

1. Answer the question directly and name the decision owner’s objective.
2. Use one number or observation from the exhibit to support your claim.
3. State what evidence could reverse your recommendation and what you would do next.

Give yourself one point for each criterion. Repeat the answer with the largest omission fixed.